Contract: Any agreement for the sale of goods from The Company to the Customer.
Payment:
Payment is required when placing an order. No goods will be delivered without payment.
Goods are shipped via the carrier chosen by The Company, although customer preferences will be considered.
Shipping costs are added to the invoice.
Orders are typically dispatched within one working day.
Report any missing orders within:
3 working days (UK)
10 working days (Europe)
14 working days (Rest of the world)
Claims:
Report any damage, delay, or partial loss in transit within 7 working days of delivery.
The Company may request the return of the goods and packaging for examination.
Liability:
If goods are not delivered, damaged, or in incorrect quantity, The Company may replace them or credit the invoice value.
If goods are defective, The Company may replace them or credit the invoice value.
The Company's liability is limited to the invoice value of the goods.
Returns:
You can cancel your order up to 28 days after dispatch if items are in original condition with all tags attached. Postage costs are non-refundable unless the error is ours.
Sale items can only be refunded if faulty. Exchanges or credit notes are available for sale goods.
For complete returns procedures, see the Returns section under Customer Service on our website.
Specifications:
The Company may alter specifications, including minor changes in color, shade, and size. Your statutory rights are not affected.
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